Introduction
Ace Car Care (or JJM Body Repair Ltd) is committed to protecting the privacy of its users/customers and ensuring the security of their personal information. This privacy policy explains how we collect, use, and protect the data we collect from individuals who interact with our business through various platforms, including our website, Facebook ads, Google ads, TikTok ads, and other lead generation sources. By using our services, you agree to the terms and conditions outlined in this policy.
Types of Data Collected
We collect the following types of personal information from users/customers:
- Full name
- Email address
- Phone number
- Vehicle registration number
- Vehicle body type, make, model, and engine size
- Other relevant details related to the user’s vehicle
Data Collection Methods
We collect user data through the use of pixels and cookies, which enable us to track user activity and provide a more personalized and efficient online experience. These methods also allow us to perform analytics to improve our services.
Purpose of Data Collection
The data we collect is used for the following purposes:
- Improving the online experience for our users
- Assisting users in making informed decisions regarding our services
- Enhancing our services and offerings based on user preferences and feedback
Data Usage and Sharing
We do not share the collected data with any third parties. The information collected is strictly used for the purposes mentioned above and is treated with utmost confidentiality.
Advertising and Analytics
We utilize Facebook ads, Google ads, TikTok ads, and other lead generation sources to reach our target audience effectively. These platforms may collect and use data for advertising and analytics purposes. We also employ Google Analytics and Hotjar to gain insights into user behavior on our website.
User Rights
Users have the following rights regarding their personal data:
- Right to access: Users can request access to the personal data we hold about them.
- Right to rectification: Users can request to correct any inaccurate or incomplete information we have about them.
- Right to erasure: Users can request the deletion of their personal data.
- Right to object: Users can object to the processing of their personal data based on legitimate interests.
- Right to withdraw consent: If we rely on consent for processing personal data, users can withdraw their consent at any time. To exercise any of these rights, users can contact us using the contact information provided in this policy.
Data Security
We have implemented appropriate technical and organizational measures to ensure the security and confidentiality of user data. This includes encryption, secure storage, and access controls to protect against unauthorized access, disclosure, or loss.
Data Retention
Unless otherwise requested by the user, we will retain personal data indefinitely. This allows us to provide ongoing support and personalized services. However, users have the right to request the deletion of their personal data at any time.
Third-Party Links
Our website or services may contain links to third-party websites. Please note that this privacy policy only applies to our website and services. We do not have control over the privacy practices or content of these external sites. We encourage users to review the privacy policies of any linked websites they visit.
Updates to the Privacy Policy
We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and we will notify all users via email regarding significant changes.
Contact Information
If you have any questions, concerns, or requests regarding our privacy policy or the handling of your personal data, please contact us at: Ace Car Care Unit 7D/E Vanguard Way Shrewsbury SY1 3TG Phone: 01743466111 Email: sales@acecarcare.co.uk
Please note that this privacy policy applies specifically to Ace Car Care (or JJM Body Repair Ltd) and its online services.
